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Customer Experience Associate

About Seedstars

Seedstars is a global organization with headquarter in Switzerland and a presence in 80+ emerging markets. We are on a mission to impact people’s lives in emerging markets through technology and entrepreneurship. Our initiatives are focused on connecting stakeholders within these ecosystems, building tech companies from scratch and investing in the top entrepreneurs.

About Lendigo

Lendigo Nigeria is a high growth portfolio company of Seedstars, focusing on SME lending in all sectors. Our vision is to become the champion in SME lending for the common man in Nigeria while developing revolutionary fin-tech products that will change the whole conservative lending industry. Being a part of this ambitious project is what drives us every day and makes us achieve the best results for our clients and reach our ambitious goals.

About the Job

As a Customer Experience Manager (m/f), you will be responsible for all our clients especially both before and after they use our services. Your role is to help them have an easy and enjoyable experience with Lendigo. You will work closely with the risk, business development and collections team. We believe a positive client experience impacts overall growth so you will have the complete autonomy to ensure that this is achieved.

Ideal candidates will be extremely flexible with scheduling, working shifts and working weekends and occasionally on holidays.

 

Key Responsibilities

  • Delivering efficient, friendly responses to customer inquiries and build our brand via our text-based chat platform
  • Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play
  • Escalating customer feedback and IT issues to help improve our product

 

Your Profile

  • Higher Education Qualifications in Business/Client Service/Customer Service/Marketing 
  • Active on social media platforms and also conversant with social media trends
  • Expertise in managing conversations on social media
  • Passionate about customer service
  • Highly entrepreneurial - comfortable with ambiguity and taking initiative
  • Excellent collaborator and team player
  • Excellent communication skills, both oral and written
  • Good grammar, spelling, and punctuation
  • Good typing speed (ideally above 45 wpm). This will be tested below. 
  • Previous experience in Customer Service in Finance related company is an added advantage
  • Must have completed the mandatory NYSC program or have an exemption letter.


Benefits and Perks

  • A steep learning curve in an innovative industry; including plenty of responsibility and conceptual freedom.
  • Fast track leadership opportunities in line with performance.
  • An international team of experts who inspire and support you.
  • Regular get-togethers, team building events, and TGIF.
  • Typical Start-up perks: flexible working hours, company healthcare plan, pension scheme, etc.

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