Program Manager

About Seedstars

Seedstars is a global organization with headquarters in Switzerland and a presence in 70+ emerging markets. We are on a mission to impact people’s lives in emerging markets through technology and entrepreneurship. Our initiatives are focused on connecting stakeholders within these ecosystems, building tech companies from scratch and investing in the top entrepreneurs.

About the Programs Team 

The Programs team alongside Labs and Investments are the central squads that make up the capacity building tribe at Seedstars. The Programs team’s key activity is to provide enterprise support through the execution of structured programs to make sure entrepreneurs have the knowledge, network, and services to scale. The Programs team operates as a critical revenue generator for Seedstars by developing tailored solutions to address unique challenges faced by startups and entrepreneurs around the globe. The Program squad is the fastest growing business unit in Seedstars and is composed of a Head of Global Programs, a Global Startup Growth Lead, and eight full time Program Managers, 3 Program Management Contractors and 4 local Entrepreneur in Residences and Innovation Experts. The team works in close collaboration with many business units throughout the group, including Global Partnerships Management, Regional Heads of Sales, and Finance.

About the job

You will be part of the team coordinating many of the educational programs we are running in Africa. Your main objectives will be to (1) make sure startups gain value out of the programs we provide (2) ensure partner satisfaction and coordination (3) ensure that we have the right teams to deliver programs of excellent quality. This role can be done remotely, and will run for a duration of six months with the possibility to extend the contract if the program continues.

Key responsibilities: 

• Manage partner relationships (KPI alignment, deliverable validation, feedback, etc.) 
• Project administration (contract finalization, invoicing, budget tracking, reporting, etc.)
• Coordinate and train the various teams that are to deliver the programs  
• Communication (internal, with startups, and with the partner) 
• Track program metrics and milestone completion 
• Ensure the program stays on track from a budget and timeline perspective 
• Identify the areas for improvement of the programs and share best practices 
• Work hand-in-hand with the external mentors / experts to prepare their sessions and train them how to work with the entrepreneurs to provide the best possible value through the webinars and face-to-face interactions  

Your profile: 

• Your mindset 
  • Excellent team player with high levels of empathy 
  • Passion for problem solving and striving for excellence 
  • Extreme attention to detail 
  • Knack for coordination
  • Extremely polished and straightforward communication –written and spoken– between different levels of stakeholders
• Your Experience 
  • At least 4 years in operational positions 
  • Experience creating and managing programs 
  • Experience working in remote positions 
  • Experience working in various cultural environments in the French language is a plus 

 Why do our team members say they love working with us?

• We are on a mission which is bigger than all of us: to impact people’s lives in emerging markets
• You get many growth opportunities and responsibilities early on
• You work in an entrepreneurial culture where you’re surrounded by a vibrant and diverse team
• We offer autonomy and flexibility with a flat hierarchy and a strong belief that responsible people should have the freedom to do their work when and how they want
• We were awarded as one of the most democratic workplaces in the world due to our freedom centered practices (read here: seedsta.rs/worldblu)

We are an equal opportunity employer with more than 40 nationalities represented in our company. We truly value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.